Money Back Guarantee

100% Satisfaction Money Back Guarantee

If for any comfort reason you, the original purchaser, is not satisfied with your Carrier, Payne or American Standard system, American Heating & Cooling will repair the problem to your satisfaction, replace the equipment with the same new equipment or remove the Carrier, Payne or American Standard products and refund the purchase price, subject to the Conditions and Limitations listed below. This guarantee will remain in effect for 12 months after the original installation date. This guarantee is non-transferable.

Conditions and Limitations

1. Must be within the 12 month installation period.
2. Certificate must be signed by company and completed with address and home owner information.
3. Can only be used with Carrier, Payne or American Standard systems. No other systems apply.
4. A performance problem with the system must exist.
5. Customer can request replacement of the equipment or money back option and can only be used once.
6. This offer is applicable only to homeowner’s personal residence. Not applicable to any rental or commercial properties in residences which the owner is not the primary resident.
7. Duct work, electrical wiring and electrical equipment, concrete platforms and other craftsmanship material is not included in the 100% Money Back Guarantee due to those items being fabricated.
8. Homeowner is responsible for painting, patching or restoration work in the event that the HVAC system is removed.
9. Owner must provide access for the system to be removed weekdays between 8 a.m. and 5 p.m.
10. Covered Equipment Refund Amount is based on labor and material necessary for the installation of the HVAC system only. Additional items that would remain on the premises, i.e. ductwork, electrical/plumbing upgrades, registers, grills and fees, permits and finance charges are not subject to refund. Geothermal loops will not be removed. Costs for purchase, installation, or removal of the geothermal loop are not eligible for a refund.
11. Owner agrees to allow an AHC customer assurance representative and the installing dealer a reasonable number of attempts and ample time for the resolution of the dissatisfaction or for the approval of the eventual removal of the system.
12. Regardless of the retention of the original system the new system will be removed free of charge if no satisfaction is reached. Multiple attempts must be made to find a resolution and a problem must exist in order for the refund to be issued to the customer.
13. This guarantee does not cover, and neither AHC nor American Standard or Carrier Corporation is responsible for, the cost to replace or reinstall owner’s original equipment.